The Fulex Way: Best eCommerce Fulfillment Services
At Fulex, we pride ourselves on providing the best eCommerce fulfillment services. We believe that a satisfied fulfillment client often becomes a loyal one, assuring future business and spreading word of their experience. Customer service is about more than just reacting when a dissatisfied customer calls; it requires a proactive effort to give clients ownership in their experience. Through transparency of actionable data, Fulex users are able to stay informed without always having to call customer service representatives. The Fulex fulfillment service provides useful information that our clients can access in real time.
What should you expect from Fulex’s eCommerce Fulfillment services?
Ecommerce Reporting
Fulex’s reporting capabilities assist our clients in accessing critical information quickly and easily. Whether requested or automatically sent on a schedule, reports should be simple and meaningful. Interval and point-in-time reports allow management at all levels to make important decisions quickly.
Interval Reporting
As the name suggests, interval reports allow management to recognize trends in sales activity or product usage over a certain period of time. This allows ecommerce fulfillment clients to gauge success and plan for the future on their own terms. For example, e-mail reports showing sales numbers can be sent to product managers on the first of every month, allowing you to tweak their strategy as needed.
Point in Time Reporting
The best eCommerce fulfillment services offer Point in time reporting – instant, meaningful information on order statuses, back orders, inventory and much more. This information is highly actionable, keeping managers one step ahead of the situation. For example, a brand manager can see if a product is running low with a simple click.
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Accountability
Accurate and timely reporting bolsters peace of mind for clients and their customers. Records keep everybody accountable by showing the who, what, when where and why of every single transaction. In the rare case that something does go wrong, a good system will lead users to a prompt, detailed explanation.
Data Accessibility
Clients should have access to information regarding anything they need. A good fulfillment service conveys information to users efficiently. Because there is no one-size -fits-all formula for client needs, the Fulex fulfillment system enables you to assign varying access levels with user-defined business rules.
Data Access
Fulex users can access features like order tracking, sale history and email confirmations through the fulfillment process. Clients can set specific, convenient rules for end users through their fulfillment system. While a sales manager wants to oversee every minuscule detail, another would rather their department manager take over the responsibility. Fulex’s fulfillment system can be customized to cater to these preferences. If a user wants, they can even enact an open-door policy, allowing all members of their organization access to relevant information at virtually any time – or not.
The Best eCommerce Fulfillment Services have Live Customer Service Representatives
Despite the growing trend towards self-service, you may want to pick up the phone and speak to a Customer Service Representative. In this case, our customer service representatives are able to quickly respond to your inquiries about your account.
Flexibility of Access to Fulfillment Services
Because changing technologies are so embedded in our fast-paced world, Fulex’s ecommerce fulfillment system provides customizable dashboards, mobile monitoring – anything to expedite exchange of information. This allows end-users to place orders and track progress on the fly through their own laptop or mobile device. Streamlining access through so many mediums allows for lightning-fast communication.
Self-Sufficient Users
With the Fulex eCommerce Fulfillment Services, we offer the high-level customer service that our clients expect. You have the option to modify your dashboard so that it presents the information you need to run your business with confidence.
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